This guide helps you frame the problem and the next conversation. A site assessment and the manufacturer’s instructions determine the right work for a particular shutter.
Treat ice as an obstruction
Snow and freeze-thaw conditions can create ice around the threshold, guides or curtain. Check the path before operation and never force a shutter against visible ice.
Notice changes in travel
A shutter that suddenly slows, rubs or stops at a different point needs attention. Cold weather can make an existing alignment or wear issue more noticeable.
Keep safe access open
Clear pedestrian routes and keep controls reachable. Do not allow piled snow to obstruct the shutter bottom bar or a required exit.
Clean with product guidance
Use a cleaning method appropriate to the system finish and avoid introducing water into electrical components. Do not chip at slats or guides with tools.
Plan ahead
Before severe weather, check normal operation and record existing faults. Arrange service before an important opening becomes unusable.
For a Calgary opening, share photos and the symptom when you contact Prairie Roll-up Shutters. See also our repair and installation pages.

